Leaders had the capacity and skills to deliver high-quality, sustainable care.
The service had a clear vision and strategy to deliver high quality care and promote good outcomes for patients.
The service had a culture of high-quality sustainable care.
There were clear responsibilities, roles and systems of accountability to support good governance and management.
There were clear and effective clarity around processes for managing risks, issues and performance.
The service acted on appropriate and accurate information.
The service involved service users, staff and external partners to support high-quality sustainable services.