The provider had systems to keep clinicians up to date with current evidence-based practice. We saw evidence that clinicians assessed needs and delivered care and treatment in line with current legislation, standards and guidance (relevant to their service)
The service was involved in quality improvement activity.
Staff had the skills, knowledge and experience to carry out their roles.
Staff worked together, and worked well with other organisations, to deliver effective care and treatment.
Staff were consistent and proactive in empowering patients and supporting them to manage their own health and maximise their independence.
The service obtained consent to care and treatment in line with legislation and guidance