The Harley Street Hospital is a provider of private healthcare specialist treatments specifically relating to spine and orthopaedic care, female healthcare, andrology, examinations and full health checks.
The service is located in a four-storey building which has an operating theatre, recovery room, scrubs room, pharmacy, reception and client waiting areas on two floors and three consultation rooms. The service is located at the following address:-
19 Harley St, London, W1G 9QJ
The provider offers it services to clients aged 12 upwards, and is the office is open during the following times:-
The service has three lead doctors (two male and one female), who see clients at the registered location.
The provider has a registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Harley Street Hospital is registered to conduct the following regulated activities under the Health and Social Care Act 2008: –
Prior to the inspection, we reviewed information about the service provide to us by the service. We also provided comment cards to the service for service users to complete prior to our inspection.
On the day of inspection, we spoke with the registered manager, a consultant doctor, hospital co-ordinator, HR co-ordinator, healthcare assistant and hospital pharmacist.
To get to the heart of patients’ experiences of care and treatment, CQC always ask the following five questions: